Refund & Return Policy
This policy applies to all wholesale, private label and production-based orders placed with Peshtemal & Throw.
1) B2B Nature of Transactions
All sales are conducted on a business-to-business (B2B) basis. We do not operate as a retail seller and consumer protection return rules do not apply to wholesale production orders.
2) Production-Based Orders
Most products are manufactured specifically according to buyer specifications (size, GSM, color, branding, packaging). Custom production orders are non-returnable and non-refundable once production has started.
3) Advance Payments
- Standard terms require 60% advance payment after technical and commercial confirmation to initiate production setup, with the 40% balance due before shipment.
- Advance payments are non-refundable once raw materials, yarn or branding components have been allocated.
- Bank and transaction fees are non-refundable.
4) Production Confirmation
We do not normally operate a speculative showroom-sample model for custom programmes. After technical and commercial confirmation and receipt of the 60% advance, production setup begins. The first finished piece from the actual production is documented by detailed photo/video; physical courier evaluation can be arranged when required. This is a production confirmation stage, not an open redesign stage. Production continues under the approved setup.
5) Returns
Returns are not accepted for:
- Custom-made or private label products
- Bulk production orders
- Orders produced according to approved specifications
6) Claims & Quality Issues
If goods arrive with verified manufacturing defects that materially deviate from approved specifications, the buyer must notify us in writing within 7 days of delivery.
Claims must include clear photographic or video evidence. Each claim is reviewed based on confirmed specifications and standard textile production tolerances.
If a claim is validated, resolution may include replacement, repair or partial commercial adjustment at our discretion.
7) Shipping & Transit Damage
Any visible shipping damage must be reported to the carrier at the time of delivery. Responsibility follows the agreed Incoterm stated in the Proforma Invoice.
8) Order Changes & Cancellations
Once production has started, order cancellations are not possible. Any approved changes may result in additional cost and extended lead time.
9) Limitation
Our total liability is limited to the invoiced value of the affected goods. We are not liable for indirect or consequential losses including lost profits or business interruption.
For full commercial terms, please see our Terms & Conditions.